Despite our efforts we were unable to read all of the water meters in January. We manually read these meters and the snow made that impossible. When this happens we use our billing program to estimate the reading based on the previous three (3) months readings. Many customers will see more days between readings on the bill sent out this month and less days between the reading we will do in February as we get back on schedule, weather permitting.
We did see an increase in customer usage during the extreme cold in January. Most of this increased usage will not show up on the bill until the bill mailed in early March.
If you feel your account was greatly overbilled, please contact us.
Mike Oliver General Manager